Contact SonicWALL Support
SonicWALL offers chat, email, web and telephone support to customers with valid Warranty Support or a purchased Support contract. Please review our Warranty Support Policy for product coverage. SonicWALL also offers a range of Professional Services to meet your needs, from our Remote Start-up and Configuration Service to our traditional statement of work-based services.
Chat Support for Firewall Products
For customers in North America with valid service agreements, SonicWALL offers chat support on firewall products. Chat support is available 6:00 am - 6:00 pm Pacific Time, Monday through Friday excluding holidays. Join a chat now.
Email Support
Requesting support by email is simple. Here are the steps.
- Send the email support request to Support@sonicwall.com.
- In the subject line of your email, include the serial number of the affected SonicWALL product.
- The serial number provided in the subject line must have a current support agreement or be covered under product warranty.
- The From email address must be associated with the MySonicWALL registered owner account for the device, either the registered owner or a user under the registered owner account
OR
the From email address must be associated with an authorized SonicWALL Partner account. - Include a detailed description of your issue in the email and attach any applicable files (up to 10 MB).
Once your email support case is created, you'll get a confirmation email with your case number. You can use that confirmation email to correspond with the engineer assigned to your case. If for some reason we're unable to process your email support request, you’ll receive an email notification providing other methods for contacting SonicWALL Support.
Web-based Support
Submit an electronic request for support. »
- Please log in to our Customer Support Portal using your mySonicWALL.com username and password.
- If you are not yet registered, please register your products before using SonicWALL Support Services.
Email Support for SonicWALL Anti-Spam Desktop
For help with SonicWALL Anti-Spam Desktop, please review the product documentation where you'll find answers to many common questions. Additional information on the Anti-Spam Desktop product can be found by using the Online Help pages or reviewing the Product FAQ. If you need further assistance, email support is available by contacting SonicWALL Global Support at ASDSupport@sonicwall.com. SonicWALL does not provide phone support for this product. Please allow up to two business days for a response to your inquiry and remember to include in the email the Virtual Serial Number you received when you purchased SonicWALL Anti-Spam Desktop product.
Telephone Support
Unless noted, technical support is provided in English only.
| Country | Toll-Free Phone Number | Toll Phone Number |
|---|---|---|
| United States | +1 888.793.2830 | +1 408.837.4317 |
| Canada (English) | +1 888.793.2830 | +1 408.837.4317 |
| Country | Toll-Free Phone Number | Toll Phone Number |
|---|---|---|
| Austria | +43 (0)820.400.105 | |
| Belgium | 0800-78087 | +44 193.257.3929 |
| Czech Republic | +44 193.257.3929 | |
| Denmark | 8088-7301 | +44 193.257.3929 |
| Egypt | +44 193.257.3929 | |
| Finland | +44 193.257.3929 | |
| France | 0800.970.019 | +44 193.257.3927 |
| Germany | 0800.0003.668 | +44 193.257.3910 |
| Ireland | 00.800.7664.2925 | +44 193.257.3929 |
| Italy | 800.909.106 | +44 193.257.3928 |
| Jordan | +44 193.257.3929 | |
| Luxembourg | +44 193.257.3929 | |
| Netherlands | 0800.022.8185 | +44 193.257.3929 |
| Nigeria | +44 193.257.3929 | |
| Norway | 800.11560 | +44 193.257.3929 |
| Poland | +44 193.257.3929 | |
| Russia | +44 193.257.3929 | |
| Saudi Arabia | +44 193.257.3929 | |
| South Africa | +44 193.257.3929 | |
| Spain | 900.811.056 | +44 193.257.3921 |
| Switzerland | 0800-834-764 | +44 193.257.3929 |
| Sweden | 020-79-5750 | +44 193.257.3929 |
| Turkey | +44 193.257.3929 | |
| United Arab Emirates | 8000.4411.869 | +44 193.257.3929 |
| United Kingdom | 00.800.7664.2925 | +44 193.257.3929 |
| All Other Countries | +44 193.257.3929 |
| Country | Toll-Free Phone Number | Toll Phone Number |
|---|---|---|
| Australia | 1 800.35.1642 | |
| Hong Kong | +1 800.93.0997 | |
| India | 000.800.100.3395 | |
| Japan | 0120.569122 | |
| New Zealand | 800.446489 | |
| Singapore | +800.110.1441 |
| Country | Toll-Free Phone Number | Toll Phone Number |
|---|---|---|
| Argentina | 0800.333.0786 | |
| Brazil | 0800.892.1688 | |
| Mexico | +888.777.1476 |
E-Class Support 24x7 for SonicWALL E-Class Products
E-Class Products
- SonicWALL E-Class NSA Series: E5500, E6500, E7500, E8500, E8510
- SonicWALL Aventail E-Class SRA Series: SRA EX-750, SRA EX-1600/EX6000, SRA EX-2500/EX7000
- SonicWALL Global Management System (GMS)
- SonicWALL Universal Management Appliance (UMA)
North America, Latin America & Asia Pacific
Please call our Toll-Free E-Class Support phone number at +1 888.793.2840 or contact us by sending an email to EClassSupport@SonicWALL.com.
- Your call will be transferred to SonicWALL's E-Class Technical Support team.
- Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new SonicWALL solution.
Europe, Middle East and Africa
Please call the phone number for your country listed in the table above.
- Select the "E-Class Support" option when prompted and your call will be transferred to SonicWALL's E-Class Technical Support team.
- Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new SonicWALL solution.
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